CAN I BUY ADDITIONAL FEATURES (ADD-ONS)?

Yep, our plans are customizable. You can buy extra features as you need them. For example, if you are enrolled in our Starter Plan, and want to add a member's approval process, you can buy our 'Member's Approval Process' feature without changing your current plan.

WHAT HAPPENS WHEN I GO OVER MY ADVOCATE LIMIT?

If you go over your advocate limit, we'll automatically upgrade you to the next plan up, at a pro-rated amount. We'll send you email notifications when you've reached 80%, 90%, and 100% of your advocate limit.

HOW DOES A GENIUS REFERRALS FREE TRIAL WORK?

The free trial provides you with a full version of the plan you choose for thirty days. You'll find that the trial period does impose a few temporary limits on the app, like the number of advocates that can sign up and the number of referrals that can be captured.

WHAT HAPPENS AFTER MY FREE TRIAL?

After your 30-day trial, our app will generate your first invoice and your payment method on file will be charged automatically with the total amount indicated in your invoice. If you have bought additional features during your free trial, the cost of these features will be added to your invoice

DO I NEED TO ENTER MY CREDIT CARD INFO TO SIGN UP?

Yes, your credit card is required. However, you will not be charged for the duration of your free trial. Once your 30-day free trial is over, your credit card will be charged automatically. If you cancel before the end of your free trial, there will be no charge to your account

CAN I CHANGE OR CANCEL MY PLAN LATER?

Yes, you can upgrade, downgrade, or cancel at any time. If you upgrade, you will be billed at a pro-rated amount for the difference in cost for the remainder of your then-current term. Please note that while you may downgrade or cancel your account at any time, no refunds will be issued for amounts you pre-pay, and changes will be reflected in your next billing cycle.

Do I get support at any time? What is your response time?

Genius Referrals provides support during weekdays and provides support in 3 languages: English, Spanish and Portuguese.The response time depending on what kind of plan you are in (Starter, Silver, Gold, or Platinum). To see the support options for your account, please visit our Plans & Pricing webpage to learn more about what features are included in each plan.

Is Genius Referrals white-label?

Yes, we have a white-label solution available in our Gold Plan, which seamlessly integrates our technology on your website. Our white label solution can be customized to fit your brand while also allowing you to benefit from our many years of experience and optimization in referral programs.

Is Genius Referrals PCI DSS Compliant?

Absolutely! Genius Referrals is audited yearly to confirm that it remains in compliance with the Payment Card Industry Data Security Standard (PCI DSS).

Does Genius Referrals support other languages?

Yes! Genius Referrals currently supports language transcription in English, Spanish, French, German, Portuguese, Russian, Japanese, Bengali, Hindi, Javanese, Korean, Punjabi, Mandarin, Marathi, Telegu, Turkish, Tamil, and Vietnamese...

How do I prevent my emails from going to spam?

To ensure that your referral program emails do not end up in the recipient's spam folder, it is crucial to take certain steps. One of these is to authenticate your email by adding an SPF record to your Domain Name System (DNS). By doing this, you will create a public list of approved senders who are authorized to send emails from your domain.

What is a Vanity URL?

A vanity URL is a unique and custom URL that is created specifically for a program participant to share with their contacts.

Can I change or cancel my subscription plan later?

Sure! You can upgrade, downgrade, or cancel at any time. If you upgrade, you will be billed at a prorated amount for the difference in cost for the remainder of your then-current term. Please note that while you may downgrade or cancel your account at any time, no refunds will be issued for amounts you pre-pay, and changes will be reflected in your next billing cycle.

How do I find my invoice?

Genius Referrals issues invoices for all payments, and you can download them as a PDF file.

What is an add-on, and how can I incorporate one into my plan?

An add-on is an optional tool you can purchase to enhance and customize your referral program beyond the features included in your plan. They're available for an additional monthly cost and can help you supercharge your program. All Genius Referrals plans allow for the purchase of additional features. During your free trial, you can also purchase add-ons to try out. The cost of these features will be added to your invoice and charged to your account after the 30-day trial period.

Can I buy additional features (add-ons)?

Yes, our plans are customizable. You can buy extra features as you need them. For example, if you are enrolled in our Starter Plan and want to add a member's approval process, you can buy our Member's Approval Process feature without changing your current plan. Various additional features are available to enhance the product and cost extra money.

What's included with my Genius Referrals plan?

Genius Referrals offers four standard plans to choose from Starter, Silver, Gold, and Platinum plan. Please visit our Plans & Pricing webpage to learn more about what features are included in each plan.

Are gift cards and PayPal included in my plan?

Rewards such as gift cards, PayPal, Automated Payout Fulfillment are included with our Gold and Platinum plans. Our Starter customers can buy this feature as an add-on.

Do I get charged for an add-on in my free trial?

Some add-ons may require payment during the free trial period, so it's important to check the details of each add-on before adding it to your plan.

Advocates are individuals who participate in your referral program, including customers, affiliates, influencers, and other partners. They help promote your brand to their network and earn rewards for successful referrals. Advocates are valuable members of your referral program who can help drive new business and increase customer loyalty.

A referral is a prospective customer who has been recommended to your business by a satisfied existing customer. Referrals typically have a higher chance of converting into paying customers and are more likely to remain loyal to your brand.

A Lead is a member that has not been referred by an advocate. It has found your referrals landing page organically, and it is interested in your business, which highlights them as potential customers.

What is the difference between an Advocate and a Referral?

An Advocate is usually an existing customer, influencer, affiliate, partner, and/or employee that knows your business. A Referral is a friend or family referred to your company by an advocate.

How many campaigns can I run at one time?

You can run multiple campaigns at one time. However, the number of campaigns is limited and depends on what plan you are enrolled in. To check the campaign limit please visit our Plans & Pricing page.

What type of rewards campaigns can I set up for my referral program?

Genius Referral Platform offers a wealth of customization options for enticing and rewarding your customers with your campaign such as. Single and Double-sided Rewards, Fixed and Percentage Rewards, Multi-tiered Campaigns, and Multi-level Campaigns.

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Advocate Share Messaging

Advocate Share Messaging

Find out how to customize the content message and/or set up a share messaging in multi-languages.

Share Messaging is where you can create a compelling referral share message that can attract clicks and conversions for your referral program. Advocate's Portal.

Follow these steps to customize the default content message.

Step 1- In the navigation menu on the left side, click Share Messaging.

Step 2- Next, pick the particular channels you want to be shared on. There is a toggle-switch button to the right of each channel. You can switch the button "ON" or "OFF." Toggling this button, "ON" the channel will appear as an option on the advocate's portal. Click on the Edit button to start customizing the content.

Step 3- Now, you can customize the title, description, and post image. You can also see the preview automatically of how your message will look on the right-hand side.

Tip: The goal of a referral message is to help your advocate convince their network. It's typically short and straight to the point, but it should highlight the rewards and benefits they can get. Need help to create your share messaging content? Please refer to our article 5 Best Practices For Referral Share Messaging.

Step 4- If you are running a multi-lingual referral program

Please Note: To create share messaging in three languages (English, Spanish, and German, for example), do this:

Step 5- Once you’ve finished customizing your advocate's message click Save.

Advocate Portal

Post-Purchase Widget

Link Sharing Widget

🎁 Reward Campaigns

Set up and manage your reward campaigns to incentivize your advocates.

Tiers Setup

Create multi-tiered reward systems for enhanced engagement and incentive

Multi Level Marketing Setup

Expand your program with multi-level marketing features.

Additional Rules Setup

Implement customized rules for your referral program.

Katie:

Ok, so what is RSVP?

Support:

In the context of social invitations, RSVP is a request for a response from the invited person or people. It is an initialism derived from the French phrase Répondez s'il vous plaît, literally "Reply if you please" or "Please reply".
Katie:

How do I find out I've been invited?

Support:

A black raven will appear on your windowsill, a paper scroll attached to his leg. You'll need to figure out how to take it off. Everything you'll need to know will be written there. Don't forget to send your raven back.

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