Website Notifications Overview

This guide helps you customize website notifications to align with your brand, ensuring real-time updates for advocates, referrals, and team members.

Please Note: If you have multiple programs, be sure to select the correct one before making any changes. To switch programs, exit the Program Editor, go to the home screen, and click on the program's drop-down menu in the top left corner.
What Are Website Notifications?
Website notifications are on-site messages that deliver real-time information to users about important actions and events within your referral program. These notifications engage advocates, referrals, and team members by providing immediate updates, such as status changes or special announcements.

Customizing these notifications reinforces your brand identity, creating a consistent and professional experience for all users interacting with your referral program.

How to Customize Website Notifications

Follow these steps to customize your website notifications:

  1. Log in to your Genius Referrals account.
  2. Go to Emails & Notifications within the Program Editor and select the Website Notifications section.
  3. Customize Notification Content: Select the pencil icon next to a notification to open the editing window. Here, you can modify the message to suit your preferred tone and style.
  4. Save Changes: Once you've made edits, click Save to apply the updates.
Types of Web Notifications
Customize notifications across various categories to create an engaging and brand-aligned experience:

Here are a few examples:

General Notifications: System-wide updates covering essential account and system messages.
  • Examples: Account Not Found, New Advocate Account Failed.

Advocate Login Notifications: Notifications related to advocate login activities.
  • Examples: Account Approval Required, Incorrect Password.

Advocate Sign-Up Notifications: Alerts during the advocate onboarding process.
  • Examples: Account Pending Approval, Welcome Message.

Forgot Password Notifications: Messages supporting password recovery.
  • Examples: Password Recovery Success, Verification Code Sent.

Forgot Security Code Notifications: Alerts for recovering a security code.
  • Examples: Verification Code Sent.

Share Messaging Notifications: Messages sent when advocates share referral links.
  • Examples: Email Confirmation Needed, Unavailable Coupon.

Referral Link Access Notifications: Updates related to referral link activity.
  • Examples: Referral Link Generator Accessed.

Advocate's Email Widget Notifications: Messages for advocates using email widgets to share.
  • Examples: Share Messaging Email Sent.

New Referral Account Notifications: Notifications for new referral account creation.
  • Examples: New Referral Account Created.

Report Notifications: Summaries and alerts for referral program performance.
  • Examples: Bonuses Summary, Referrals Summary.

Payout Notifications: Messages about the payout process.
  • Examples: Payout Request Submitted, Rewards Unavailable.

Payment Methods Notifications: Status updates regarding payment method management.
  • Examples: Payment Method Save Failed, Payment Method Successfully Saved.

Email Verification Notifications: Alerts prompting email verification for advocates.
  • Examples: Verification Code Sent Successfully.

FAQs

Why should I customize my website notifications?
Customizing your website notifications ensures that they match your brand's voice and tone, providing your users with a cohesive and professional experience. This helps maintain consistency in your communication and enhances user engagement.

Can I turn off certain notifications?
No, you cannot disable specific notifications based on your preferences.

How can I ensure my notifications are effective?
To ensure your notifications are effective:
  • Keep the messages clear and concise.
  • Align the tone with your brand's voice.
  • Provide necessary information without overwhelming the user.
  • Regularly review and update the content to stay relevant and accurate.

What happens if I don't customize my notifications?
If you don't customize your notifications, they will use the default messages provided by the Genius Referrals platform. While these messages are functional, they may not fully reflect your brand's voice and tone, potentially leading to a less cohesive user experience.
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