Question 1

CAN I BUY ADDITIONAL FEATURES (ADD-ONS)?

Accepted Answer

Yep, our plans are customizable. You can buy extra features as you need them. For example, if you are enrolled in our Starter Plan, and want to add a member's approval process, you can buy our 'Member's Approval Process' feature without changing your current plan.

Question 2

WHAT HAPPENS WHEN I GO OVER MY ADVOCATE LIMIT?

Accepted Answer

If you go over your advocate limit, we'll automatically upgrade you to the next plan up, at a pro-rated amount. We'll send you email notifications when you've reached 80%, 90%, and 100% of your advocate limit.

Question 3

HOW DOES A GENIUS REFERRALS FREE TRIAL WORK?

Accepted Answer

The free trial provides you with a full version of the plan you choose for thirty days. You'll find that the trial period does impose a few temporary limits on the app, like the number of advocates that can sign up and the number of referrals that can be captured.

Question 4

WHAT HAPPENS AFTER MY FREE TRIAL?

Accepted Answer

After your 30-day trial, our app will generate your first invoice and your payment method on file will be charged automatically with the total amount indicated in your invoice. If you have bought additional features during your free trial, the cost of these features will be added to your invoice

Question 5

DO I NEED TO ENTER MY CREDIT CARD INFO TO SIGN UP?

Accepted Answer

Yes, your credit card is required. However, you will not be charged for the duration of your free trial. Once your 30-day free trial is over, your credit card will be charged automatically. If you cancel before the end of your free trial, there will be no charge to your account

Question 6

CAN I CHANGE OR CANCEL MY PLAN LATER?

Accepted Answer

Yes, you can upgrade, downgrade, or cancel at any time. If you upgrade, you will be billed at a pro-rated amount for the difference in cost for the remainder of your then-current term. Please note that while you may downgrade or cancel your account at any time, no refunds will be issued for amounts you pre-pay, and changes will be reflected in your next billing cycle.

Question 7

Do I get support at any time? What is your response time?

Accepted Answer

Genius Referrals provides support during weekdays and provides support in 3 languages: English, Spanish and Portuguese.The response time depending on what kind of plan you are in (Starter, Silver, Gold, or Platinum). To see the support options for your account, please visit our Plans & Pricing webpage to learn more about what features are included in each plan.

Question 8

Is Genius Referrals white-label?

Accepted Answer

Yes, we have a white-label solution available in our Gold Plan, which seamlessly integrates our technology on your website. Our white label solution can be customized to fit your brand while also allowing you to benefit from our many years of experience and optimization in referral programs.

Question 9

Is Genius Referrals PCI DSS Compliant?

Accepted Answer

Absolutely! Genius Referrals is audited yearly to confirm that it remains in compliance with the Payment Card Industry Data Security Standard (PCI DSS).

Question 10

Does Genius Referrals support other languages?

Accepted Answer

Yes! Genius Referrals currently supports language transcription in English, Spanish, French, German, Portuguese, Russian, Japanese, Bengali, Hindi, Javanese, Korean, Punjabi, Mandarin, Marathi, Telegu, Turkish, Tamil, and Vietnamese...

Question 11

How do I prevent my emails from going to spam?

Accepted Answer

To ensure that your referral program emails do not end up in the recipient's spam folder, it is crucial to take certain steps. One of these is to authenticate your email by adding an SPF record to your Domain Name System (DNS). By doing this, you will create a public list of approved senders who are authorized to send emails from your domain.

Question 12

What is a Vanity URL?

Accepted Answer

A vanity URL is a unique and custom URL that is created specifically for a program participant to share with their contacts.

Question 13

Can I change or cancel my subscription plan later?

Accepted Answer

Sure! You can upgrade, downgrade, or cancel at any time. If you upgrade, you will be billed at a prorated amount for the difference in cost for the remainder of your then-current term. Please note that while you may downgrade or cancel your account at any time, no refunds will be issued for amounts you pre-pay, and changes will be reflected in your next billing cycle.

Question 14

How do I find my invoice?

Accepted Answer

Genius Referrals issues invoices for all payments, and you can download them as a PDF file.

Question 15

What is an add-on, and how can I incorporate one into my plan?

Accepted Answer

An add-on is an optional tool you can purchase to enhance and customize your referral program beyond the features included in your plan. They're available for an additional monthly cost and can help you supercharge your program. All Genius Referrals plans allow for the purchase of additional features. During your free trial, you can also purchase add-ons to try out. The cost of these features will be added to your invoice and charged to your account after the 30-day trial period.

Question 16

Can I buy additional features (add-ons)?

Accepted Answer

Yes, our plans are customizable. You can buy extra features as you need them. For example, if you are enrolled in our Starter Plan and want to add a member's approval process, you can buy our Member's Approval Process feature without changing your current plan. Various additional features are available to enhance the product and cost extra money.

Question 17

What's included with my Genius Referrals plan?

Accepted Answer

Genius Referrals offers four standard plans to choose from Starter, Silver, Gold, and Platinum plan. Please visit our Plans & Pricing webpage to learn more about what features are included in each plan.

Question 18

Are gift cards and PayPal included in my plan?

Accepted Answer

Rewards such as gift cards, PayPal, Automated Payout Fulfillment are included with our Gold and Platinum plans. Our Starter customers can buy this feature as an add-on.

Question 19

Do I get charged for an add-on in my free trial?

Accepted Answer

Some add-ons may require payment during the free trial period, so it's important to check the details of each add-on before adding it to your plan.

Question 20

What is an Advocate?

Accepted Answer

Advocates are individuals who participate in your referral program, including customers, affiliates, influencers, and other partners. They help promote your brand to their network and earn rewards for successful referrals. Advocates are valuable members of your referral program who can help drive new business and increase customer loyalty.

Question 21

What is a Referral?

Accepted Answer

A referral is a prospective customer who has been recommended to your business by a satisfied existing customer. Referrals typically have a higher chance of converting into paying customers and are more likely to remain loyal to your brand.

Question 22

What is a Lead?

Accepted Answer

A Lead is a member that has not been referred by an advocate. It has found your referrals landing page organically, and it is interested in your business, which highlights them as potential customers.

Question 23

What is the difference between an Advocate and a Referral?

Accepted Answer

An Advocate is usually an existing customer, influencer, affiliate, partner, and/or employee that knows your business. A Referral is a friend or family referred to your company by an advocate.

Question 24

How many campaigns can I run at one time?

Accepted Answer

You can run multiple campaigns at one time. However, the number of campaigns is limited and depends on what plan you are enrolled in. To check the campaign limit please visit our Plans & Pricing page.

Question 25

What type of rewards campaigns can I set up for my referral program?

Accepted Answer

Genius Referral Platform offers a wealth of customization options for enticing and rewarding your customers with your campaign such as. Single and Double-sided Rewards, Fixed and Percentage Rewards, Multi-tiered Campaigns, and Multi-level Campaigns.

How do I provide feedback or report a system issue?